It’s a common situation: you receive your AliExpress order, and in your excitement, you leave a review right away. But what happens if, after a few days or weeks of use, your opinion of the product changes? Maybe it broke, or perhaps it exceeded your expectations. Can you go back and edit that initial feedback?
While AliExpress has a firm policy on reviews, you still have options to update your thoughts. This guide will walk you through what you can and can’t do, and how to make sure your experience is accurately shared with other buyers.
Can You Change Your Initial AliExpress Review?
The short answer is no. Once you submit your initial star rating and comments on a product, it is locked in and cannot be edited or deleted. AliExpress implements this policy to maintain the integrity of the feedback system and prevent sellers from pressuring buyers to change negative reviews.
So, it’s always a good idea to test your product for a few days before leaving feedback. This gives you enough time to spot any potential issues and allows your review to be more helpful to others. However, if you’ve already submitted your feedback and your opinion has changed, don’t worry. You have another powerful tool at your disposal.
The Solution: Leave an “Additional Feedback” Comment
While you can’t change your first review, AliExpress allows you to add a follow-up comment. This “Additional Feedback” is your chance to provide an update on your experience with the product over time. This is often where the most valuable insights are found, as it reflects long-term quality and durability.
Many savvy shoppers specifically filter for reviews with additional comments to get a more complete picture of a product’s performance.
How to Leave Additional Feedback (Desktop):
- Log in to your AliExpress account.
- Go to “My Orders” and find the “Manage Feedback” tab on the left-hand menu.
- Click on “Published Feedback.”
- Find the order you want to update and click the “Leave additional feedback” button.
- You can write up to 1000 characters and even add new photos to support your updated review.
How to Leave Additional Feedback (Mobile App):
- Open the AliExpress app and tap on “Account” in the bottom right corner.
- Go to the “To be reviewed” section or find the order under your “Shipped” or “Confirmed Delivery” lists.
- Find the relevant order and look for the option to “Leave additional feedback.”
- Write your updated comments and add any new pictures if needed.
How to Respond to a Seller’s Comment
Sellers often reply to the feedback you leave. If their response is inaccurate or you wish to add context, AliExpress gives you a chance to post a final reply. This feature is currently only available on the desktop website.
To reply to a seller :
- Navigate to the “Manage Feedback” > “Published Feedback” section on your computer.
- Find the feedback where the seller has left a response.
- Click the “Send reply” button.
- Write your response. Be clear and stick to the facts, as AliExpress may remove comments with offensive language or false claims.
Important Time Limits to Know
AliExpress has specific windows for each feedback action. Keep these timelines in mind:
- First Review: You have 30 days after confirming receipt of your order to leave your initial feedback.
- Additional Feedback: You have 150 days after posting your first review to add a follow-up comment.
- Reply to Seller: You have 30 days after the seller posts their response to your feedback to write your reply.
Leaving thoughtful and honest feedback—both initial and additional—helps the entire AliExpress community make better purchasing decisions. If your opinion changes, take a moment to add that valuable long-term perspective.
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